Refund Policy
Last updated: 16 December 2025
At Selorah UK, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help.
Returns
We operate a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
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Be unused and unworn
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Be in the original condition
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Include all original tags
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Be returned in the original packaging
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Once you contact us, our support team will guide you through the return process and provide the correct return address based on your location.
Important:
Returns sent without prior approval or without contacting us first will not be accepted.
Return Shipping Costs
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The customer is responsible for return shipping costs
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We strongly recommend using a tracked shipping service
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Selorah UK is not responsible for lost or untracked return shipments
Return Addresses
We operate with multiple international return hubs.
The correct return address will be provided by email after your return request is approved, depending on your country or region.
Please do not send returns to any address without contacting us first.
Exchanges
The fastest way to receive a different item is to:
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Return the item you received
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Place a new order once the return is approved
In some cases, we may offer free size exchanges.
If your item does not fit, contact us at sac@selorah.com, and we will review your request.
Exchanges for different products, colours, or variants require a return and a new order.
Order Cancellations
Orders are processed quickly after purchase.
Once an order has entered processing or shipping, cancellation may no longer be possible.
However, if you notice an error in:
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Shipping address
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Size
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Variant
Please contact us immediately, and we will do our best to assist before shipment.
If the order cannot be cancelled, you may return the item after delivery following our return policy.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at: sac@selorah.com
Include clear photos so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns for:
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Personalized or custom-made items
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Perishable goods
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Beauty or hygiene products once opened
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale or promotional items
If you are unsure whether your item is eligible, please contact us before returning it.
Right of Withdrawal (UK & EU Customers)
If your order is shipped to the United Kingdom or European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must meet the same conditions outlined above (unused, original packaging, tags intact, proof of purchase).
Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days
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Your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since your return was approved, please contact us at:
Contact Us
For any questions regarding returns, refunds, or exchanges:
FAQ'S
What size should I get? (Product & Store information)
All our garments follow standard sizing and are carefully tailored for a refined silhouette. Most products include a detailed size chart designed to guide you precisely.
For a more comfortable and elegant fit, we recommend selecting one size up, as our pieces are cut closer to the body to preserve structure and proportion.
Our Shoes & Loafers follow standard sizing. Please note that loafers do not feature laces and are designed for a naturally snug fit. If you are between sizes, we advise choosing one size up.
If you typically wear half sizes, opting for half a size up will provide optimal comfort.
To ensure accuracy, always refer to the foot length in CM or inches provided in the size chart — these measurements are precise and reliable.
Can I place a wholesale order? (Product & Store information)
At this time, Selorah operates exclusively on a retail basis.
For partnership or special inquiries, you may contact our team through our official contact page.
Where are the products made? (Product & Store information)
Selorah curates a refined selection of pieces sourced globally. To maintain exceptional quality while offering fair and consistent pricing, our materials are selected from specialized markets worldwide — each chosen for its expertise in specific fabrics and craftsmanship.
This approach allows us to uphold our standards without compromising accessibility or refinement.
How can I pay? (Product & Store information)
We offer a secure and seamless checkout experience with the following trusted payment methods:
American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shopify Pay
Visa
All transactions are fully encrypted and protected to ensure privacy and security at every step.
Do you have social media? (Product & Store information)
Yes. Selorah maintains official presence on select platforms where we share collections, editorials, and brand updates:
Instagram: @selorah_crew
TikTok: @selorah_crew
How long does it take to receive my order? (Shipping & Tracking)
Due to high demand, processing and delivery times may occasionally vary. At Selorah, we prioritize precision and care at every stage.
Orders are carefully prepared and dispatched within 1–3 business days.
Once shipped, you will receive your tracking details by email.
Delivery typically takes 5–9 business days, depending on your location.
We ship internationally and work with trusted carriers to ensure consistency and reliability.
Average delivery times by region:
Asia: 4–7 business days
USA & Canada: 3–7 business days
Latin America: 5–9 business days
Europe: 4–8 business days
Africa: 5–10 business days
Please note that delivery times may vary slightly during peak seasons.
Do you ship overseas? (Shipping & Tracking)
Yes. Selorah offers worldwide shipping to most destinations.
Shipping costs are calculated automatically at checkout.
We offer complimentary shipping on orders over $100 / €100 / £85.
Seasonal promotions and exclusive shipping offers are available throughout the year.
Do you ship to my country? (Shipping & Tracking)
Countries that are not eligible for shipping are automatically excluded at checkout.
If you are able to complete your purchase, we can deliver to your location.
Can I track my order? (Shipping & Tracking)
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your delivery in real time.
You may also track your order directly through our Track Your Order page.
What are the return rules? (Returns And exchange)
We offer a 14-day return guarantee on all orders.
If for any reason your purchase does not meet your expectations, you may return it within 14 days of delivery — no questions asked.
We do not charge a return handling fee.
Customers are only responsible for the return shipping label.
How do returns work? (Returns And exchange)
To initiate a return, simply contact us via email at sac@selorah.com or through our contact form.
Our customer care team will personally guide you through each step of the return process to ensure a smooth and effortless experience.
Please note: returns must be approved before being sent, as an internal request is required to process the refund.
Return Address
The return address will be provided by our support team once your return request has been approved.
Please do not send any items without prior confirmation, as unauthorized returns cannot be processed.
When will I receive my refund? (Returns And exchange)
Once your return has arrived and been inspected, your refund will be issued on the same day the package is received.
Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.
When will I receive a cashback? (Returns And exchange)
In selected cases, Selorah may offer a cashback as an alternative to returning the item — ensuring convenience and immediate resolution.
Once approved, the cashback will be reflected in your bank account within 3–5 business days, and you will receive a confirmation email.