Terms of Service
Selorah Heritage Group Ltd
Last updated: 16 December 2025
OVERVIEW
This website is operated by Selorah Heritage Group Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Selorah.
Selorah UK Ltd offers this website, including all information, tools and services available from this site, conditioned upon your acceptance of all Terms of Service, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms at any time by posting updates on this page. Continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to intellectual property laws.
The transmission of viruses, malware, or any destructive code is strictly prohibited.
Any breach of these Terms will result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and technical adaptations. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from Selorah.
Headings used in this agreement are included for convenience only and do not limit or affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do not guarantee that the information available on this site is accurate, complete or current. The material is provided for general information purposes only.
This site may contain historical information, which is not current by nature. We reserve the right to modify the contents of this site at any time without obligation to update any information.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
Selorah shall not be liable for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities.
We have made every effort to display product images and colors accurately; however, we cannot guarantee that your device’s display will be fully accurate.
We reserve the right to limit sales by person, geographic region or jurisdiction, and to discontinue any product at any time.
We do not guarantee that the quality of any products or services purchased will meet your expectations.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our sole discretion.
You agree to provide current, complete and accurate purchase and account information and to promptly update such information as needed.
For more details, please review our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
These tools are provided “as is” and “as available” without warranties. Use of such tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for the content, policies or practices of any third parties.
We recommend reviewing third-party policies before engaging in any transaction.
SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS
By submitting comments, feedback or other materials, you grant Selorah the unrestricted right to use, reproduce, publish and distribute such content without compensation.
We reserve the right to remove content that is unlawful, offensive or violates third-party rights.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be errors or inaccuracies related to product descriptions, pricing or availability. We reserve the right to correct such errors at any time, including after an order has been submitted.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, to violate laws, infringe intellectual property rights, transmit malicious code or collect personal data without authorization.
Violation of these rules may result in immediate termination of access to the Service.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available” without warranties of any kind.
To the maximum extent permitted by law, Selorah UK Ltd shall not be liable for any direct, indirect or consequential damages arising from the use of the Service or products purchased.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Selorah UK Ltd from any claim or demand arising out of your breach of these Terms or violation of applicable laws.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either you or Selorah.
We may terminate this agreement at any time without notice if you fail to comply with these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Selorah and supersede any prior agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Company: Selorah Heritage Group Ltd
FAQ'S
What size should I get? (Product & Store information)
All our garments follow standard sizing and are carefully tailored for a refined silhouette. Most products include a detailed size chart designed to guide you precisely.
For a more comfortable and elegant fit, we recommend selecting one size up, as our pieces are cut closer to the body to preserve structure and proportion.
Our Shoes & Loafers follow standard sizing. Please note that loafers do not feature laces and are designed for a naturally snug fit. If you are between sizes, we advise choosing one size up.
If you typically wear half sizes, opting for half a size up will provide optimal comfort.
To ensure accuracy, always refer to the foot length in CM or inches provided in the size chart — these measurements are precise and reliable.
Can I place a wholesale order? (Product & Store information)
At this time, Selorah operates exclusively on a retail basis.
For partnership or special inquiries, you may contact our team through our official contact page.
Where are the products made? (Product & Store information)
Selorah curates a refined selection of pieces sourced globally. To maintain exceptional quality while offering fair and consistent pricing, our materials are selected from specialized markets worldwide — each chosen for its expertise in specific fabrics and craftsmanship.
This approach allows us to uphold our standards without compromising accessibility or refinement.
How can I pay? (Product & Store information)
We offer a secure and seamless checkout experience with the following trusted payment methods:
American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shopify Pay
Visa
All transactions are fully encrypted and protected to ensure privacy and security at every step.
Do you have social media? (Product & Store information)
Yes. Selorah maintains official presence on select platforms where we share collections, editorials, and brand updates:
Instagram: @selorah_crew
TikTok: @selorah_crew
How long does it take to receive my order? (Shipping & Tracking)
Due to high demand, processing and delivery times may occasionally vary. At Selorah, we prioritize precision and care at every stage.
Orders are carefully prepared and dispatched within 1–3 business days.
Once shipped, you will receive your tracking details by email.
Delivery typically takes 5–9 business days, depending on your location.
We ship internationally and work with trusted carriers to ensure consistency and reliability.
Average delivery times by region:
Asia: 4–7 business days
USA & Canada: 3–7 business days
Latin America: 5–9 business days
Europe: 4–8 business days
Africa: 5–10 business days
Please note that delivery times may vary slightly during peak seasons.
Do you ship overseas? (Shipping & Tracking)
Yes. Selorah offers worldwide shipping to most destinations.
Shipping costs are calculated automatically at checkout.
We offer complimentary shipping on orders over $100 / €100 / £85.
Seasonal promotions and exclusive shipping offers are available throughout the year.
Do you ship to my country? (Shipping & Tracking)
Countries that are not eligible for shipping are automatically excluded at checkout.
If you are able to complete your purchase, we can deliver to your location.
Can I track my order? (Shipping & Tracking)
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your delivery in real time.
You may also track your order directly through our Track Your Order page.
What are the return rules? (Returns And exchange)
We offer a 14-day return guarantee on all orders.
If for any reason your purchase does not meet your expectations, you may return it within 14 days of delivery — no questions asked.
We do not charge a return handling fee.
Customers are only responsible for the return shipping label.
How do returns work? (Returns And exchange)
To initiate a return, simply contact us via email at sac@selorah.com or through our contact form.
Our customer care team will personally guide you through each step of the return process to ensure a smooth and effortless experience.
Please note: returns must be approved before being sent, as an internal request is required to process the refund.
Return Address
The return address will be provided by our support team once your return request has been approved.
Please do not send any items without prior confirmation, as unauthorized returns cannot be processed.
When will I receive my refund? (Returns And exchange)
Once your return has arrived and been inspected, your refund will be issued on the same day the package is received.
Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.
When will I receive a cashback? (Returns And exchange)
In selected cases, Selorah may offer a cashback as an alternative to returning the item — ensuring convenience and immediate resolution.
Once approved, the cashback will be reflected in your bank account within 3–5 business days, and you will receive a confirmation email.