Taxes, Duties & Customs Policy

Selorah UK Ltd
Last updated: 16 December 2025

Taxes, VAT, IVA & Import Duties

Selorah UK Ltd operates globally and ships to multiple countries worldwide. Depending on your delivery destination, your order may be subject to local taxes, Value Added Tax (VAT), Imposto sobre Valor Agregado (IVA), sales tax, customs duties or import fees.

These charges are set by local governments and customs authorities and are not controlled by Selorah UK Ltd.

Are taxes included in the price?

  • For some destinations, VAT or local taxes may be included at checkout.

  • For other destinations, taxes, VAT, IVA or customs duties may be charged upon arrival by your local customs authority or courier.

Any additional charges required to release your order are the responsibility of the customer.

Customs & Import Fees

Customs policies vary widely from country to country. Selorah UK Ltd cannot predict or control if, when, or how much customs duties or import taxes will be charged.

If customs fees are required:

  • The customer is responsible for payment.

  • Failure to pay these fees may result in the package being returned, abandoned, or destroyed by customs authorities.

  • In such cases, refunds are not guaranteed.

United Kingdom & European Union

  • Orders shipped within the UK or EU may be subject to VAT in accordance with local regulations.

  • For EU customers, IVA (VAT) may apply depending on the destination country and order value.

All tax rules are applied in accordance with local legislation at the time of import or checkout.

International Orders

For customers outside the UK and EU:

  • Local sales tax, VAT, IVA or customs duties may apply.

  • These charges are determined by your country’s regulations and must be paid by the recipient.

Important Notice

By placing an order with Selorah UK Ltd, you acknowledge and agree that:

  • You are responsible for any applicable taxes, VAT, IVA, customs duties or import fees.

  • Selorah UK Ltd is not liable for delays caused by customs clearance.

  • Shipping fees do not include customs duties or import taxes unless explicitly stated at checkout.

Need help?

If you have questions regarding taxes, duties or customs fees, we recommend contacting your local customs office for accurate information.

For general order inquiries, contact us at:
sac@selorah.com

FAQ'S

All our garments follow standard sizing and are carefully tailored for a refined silhouette. Most products include a detailed size chart designed to guide you precisely.

For a more comfortable and elegant fit, we recommend selecting one size up, as our pieces are cut closer to the body to preserve structure and proportion.

Our Shoes & Loafers follow standard sizing. Please note that loafers do not feature laces and are designed for a naturally snug fit. If you are between sizes, we advise choosing one size up.

If you typically wear half sizes, opting for half a size up will provide optimal comfort.

To ensure accuracy, always refer to the foot length in CM or inches provided in the size chart — these measurements are precise and reliable.

At this time, Selorah operates exclusively on a retail basis.

For partnership or special inquiries, you may contact our team through our official contact page.

Selorah curates a refined selection of pieces sourced globally. To maintain exceptional quality while offering fair and consistent pricing, our materials are selected from specialized markets worldwide — each chosen for its expertise in specific fabrics and craftsmanship.

This approach allows us to uphold our standards without compromising accessibility or refinement.

We offer a secure and seamless checkout experience with the following trusted payment methods:


  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Mastercard

  • PayPal

  • Shopify Pay

  • Visa

All transactions are fully encrypted and protected to ensure privacy and security at every step.

Yes. Selorah maintains official presence on select platforms where we share collections, editorials, and brand updates:


  • Instagram: @selorah_crew

  • TikTok: @selorah_crew

Due to high demand, processing and delivery times may occasionally vary. At Selorah, we prioritize precision and care at every stage.


  • Orders are carefully prepared and dispatched within 1–3 business days.

  • Once shipped, you will receive your tracking details by email.

  • Delivery typically takes 5–9 business days, depending on your location.

We ship internationally and work with trusted carriers to ensure consistency and reliability.

Average delivery times by region:


  • Asia: 4–7 business days

  • USA & Canada: 3–7 business days

  • Latin America: 5–9 business days

  • Europe: 4–8 business days

  • Africa: 5–10 business days

Please note that delivery times may vary slightly during peak seasons.

Yes. Selorah offers worldwide shipping to most destinations.

Shipping costs are calculated automatically at checkout.

We offer complimentary shipping on orders over $100 / €100 / £85.

Seasonal promotions and exclusive shipping offers are available throughout the year.


Countries that are not eligible for shipping are automatically excluded at checkout.

If you are able to complete your purchase, we can deliver to your location.

Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your delivery in real time.

You may also track your order directly through our Track Your Order page.

We offer a 14-day return guarantee on all orders.

If for any reason your purchase does not meet your expectations, you may return it within 14 days of delivery — no questions asked.

We do not charge a return handling fee.

Customers are only responsible for the return shipping label.

To initiate a return, simply contact us via email at sac@selorah.com or through our contact form.

Our customer care team will personally guide you through each step of the return process to ensure a smooth and effortless experience.

Please note: returns must be approved before being sent, as an internal request is required to process the refund.

Return Address

The return address will be provided by our support team once your return request has been approved.

Please do not send any items without prior confirmation, as unauthorized returns cannot be processed.

Once your return has arrived and been inspected, your refund will be issued on the same day the package is received.

Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.

In selected cases, Selorah may offer a cashback as an alternative to returning the item — ensuring convenience and immediate resolution.

Once approved, the cashback will be reflected in your bank account within 3–5 business days, and you will receive a confirmation email.