PRIVACY POLICY

 

Last updated: 01 January 2026

This Privacy Policy describes how Selorah Heritage Group Ltd ("we", "us", "our", or the "Company") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a visitor to the Site, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not access or use our Services.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory reasons. When we do, we will post the revised version on the Site and update the “Last updated” date accordingly.

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HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide and improve our Services, we collect personal information from a variety of sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes outlined below, we may use your information to communicate with you, fulfil our contractual obligations, comply with applicable laws, enforce our terms and policies, and protect the rights, safety, and integrity of Selorah, our customers, and others.

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PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

We may collect the following information when you interact with our Services:

• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Order information, including items purchased, payment confirmation, delivery details, and transaction history.
• Account information, such as login credentials and account preferences.
• Shopping activity, including products viewed, added to cart, or saved to a wishlist.
• Customer support communications, including messages you choose to send to us.

Providing certain personal information may be required to access specific features of the Services. Choosing not to provide this information may limit your ability to use those features.

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INFORMATION COLLECTED THROUGH COOKIES AND TRACKING TECHNOLOGIES

We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device information, browser type, IP address, network connection, and details about how you access and use the Site.

We use cookies, pixels, and similar technologies to operate and improve the Site, remember your preferences, analyse performance, and understand user behaviour. For more details on Shopify-related cookies, please visit: https://www.shopify.com/legal/cookies.

You may adjust your browser settings to remove or reject cookies; however, doing so may affect the functionality and availability of certain features of the Services.

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INFORMATION FROM THIRD PARTIES

We may receive personal information from third parties that support our Services, including:

• E-commerce platform providers such as Shopify.
• Payment processors who collect payment information to process transactions securely.
• Analytics, marketing, and advertising partners.

All such information is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices of third parties.

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HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

• Provide, operate, and maintain the Services.
• Process payments, fulfil orders, manage shipping, returns, and exchanges.
• Communicate with you regarding orders, accounts, and customer support.
• Send marketing communications where permitted by law.
• Improve and personalise the Site and Services.
• Detect, prevent, and address fraud or security concerns.
• Comply with legal and regulatory obligations.

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DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

• Service providers acting on our behalf (e.g., payment processing, logistics, IT support).
• Business and marketing partners where necessary to provide Services.
• Affiliates within our corporate group.
• Legal authorities where required by law or to protect our rights.

We do not sell or misuse sensitive personal information.

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USER-GENERATED CONTENT

If you submit reviews or other content publicly on the Site, that content will be accessible to others. We are not responsible for how third parties use information you choose to make public.

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THIRD-PARTY LINKS

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of such sites and encourage you to review their policies independently.

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CHILDREN’S DATA

The Services are not intended for children under 16. We do not knowingly collect personal information from children. If such information has been provided, please contact us to request deletion.

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DATA SECURITY AND RETENTION

While we implement appropriate safeguards, no system is entirely secure. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

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YOUR RIGHTS (UK & EEA)

Depending on your location, you may have rights including:

• Access to your personal information.
• Correction of inaccurate data.
• Erasure of your personal data.
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent where applicable.

You may exercise these rights by contacting us using the details below. We may verify your identity before responding.

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INTERNATIONAL DATA TRANSFERS

Your information may be processed outside the UK or EEA, including in countries that may not offer the same level of data protection. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

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CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Selorah Heritage Group Ltd
Email: sac@selorah.com

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This Privacy Policy reflects Selorah’s commitment to discretion, transparency, and timeless standards of trust.

FAQ'S

Our pieces follow international sizing standards and are carefully tailored to enhance the feminine silhouette with elegance and proportion.

Each product page includes a detailed size guide, designed to help you select your ideal fit with confidence. We recommend comparing your body measurements (bust, waist, and hips) with the chart provided.

Some designs feature a slightly more structured or close-to-body cut. If you are between sizes or prefer a more relaxed fit, we suggest choosing the larger size.

For best accuracy:

  • Use a soft measuring tape
  • Measure directly over your body
  • Compare your measurements with the size chart in centimeters

Our measurements are precise and carefully reviewed to ensure reliability.

If you need assistance, our team will be delighted to guide you personally.

Because the perfect fit transforms how you feel.

At this time, Selorah operates exclusively in retail, focusing on delivering a curated, personalized, and premium shopping experience to our clients.

This approach allows us to maintain high standards of quality, refinement, and controlled production in every collection.

If you represent a boutique, brand, or are interested in a strategic partnership, we invite you to contact us through our official contact page. Our team will carefully review your request.

Selorah values partnerships that align with our vision of modern elegance.

Selorah works with a carefully selected international supply network.

Our pieces are crafted by specialized manufacturers who share our commitment to quality, refined finishing, and attention to detail. Each partner is chosen based on technical expertise, production standards, and material consistency.

We source fabrics and craftsmanship from globally recognized textile hubs known for their excellence — allowing us to combine sophistication, quality control, and fair pricing.

Before reaching you, every piece undergoes strict selection and review criteria.

Our commitment is not only to origin — but to standard.

At Selorah, we provide a seamless and secure checkout experience.

We accept the following trusted international payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • JCB
  • Visa

All transactions are protected with advanced SSL encryption and processed through internationally certified payment gateways.

We do not store full card details on our servers, ensuring maximum data protection.

Shopping at Selorah is designed to be effortless, secure, and reassuring from start to finish.

Yes. Selorah maintains an official presence on selected platforms, where we share our collections, creative editorials, behind-the-scenes moments, and brand updates.

Follow us on:

Instagram: @selorah_crew

TikTok: @selorah_crew

These are our only official accounts. We encourage you to follow us for new releases, styling inspiration, and exclusive updates.

Selorah is more than fashion — it is an aesthetic, an identity, a community.

At Selorah, every order goes through a careful preparation process to ensure quality control and impeccable presentation.

Processing time:

Orders are prepared and dispatched within 1 to 3 business days.

Once shipped, you will receive a tracking email, allowing you to monitor your delivery in real time.

Estimated delivery time:

Most orders arrive within 5 to 9 business days, depending on your location.

We work with trusted international carriers to ensure reliability, consistency, and secure delivery.

Average delivery time by region:

  • Asia: 4–7 business days
  • United States & Canada: 3–7 business days
  • Latin America: 5–9 business days
  • Europe: 4–8 business days
  • Africa: 5–10 business days

During peak seasons or special launches, slight variations may occur.

We remain committed to keeping you informed at every stage.

Because elegance includes reliability.

Yes. Selorah proudly offers international shipping to most destinations worldwide, bringing our curated modern elegance to women across the globe.

Shipping costs are automatically calculated at checkout, ensuring full transparency before you complete your purchase.

We offer free shipping on orders above:

  • $ 100
  • € 100
  • £ 85

Seasonal promotions and exclusive shipping offers are also available throughout the year.

No matter the destination, we work with trusted carriers to ensure secure, trackable, and reliable delivery.

Elegance has no borders.

Selorah ships to most countries worldwide.

Our system automatically displays available destinations during checkout. If you are able to enter your address and complete your purchase successfully, it means we deliver to your location.

If your country does not appear as an option, we are not yet shipping there — but we are continuously expanding our international reach.

If you have any specific questions, our team will be happy to assist you.

We are steadily bringing Selorah further — with care and precision.

Yes. Once your order has been dispatched, you will receive an email containing your tracking number and a direct link for real-time tracking.

You can follow every stage of the delivery process — from our logistics center to your doorstep.

You may also track your order directly on our website through the “Track Your Order” page by entering your tracking number.

Please note that tracking updates may take a few hours to appear after shipment. This is normal while the carrier system processes the information.

At Selorah, transparency is part of the experience.

At Selorah, we want you to feel completely confident when making a purchase.

We offer a 14-day return policy, starting from the date your order is delivered.

If for any reason the item does not meet your expectations, you may request a return within this period — no justification required.

Return conditions:

  • Item must be unused
  • In perfect condition
  • With original tags attached
  • In original packaging (when applicable)

We do not charge any restocking or handling fees.

Customers are only responsible for the return shipping cost.

Once the item is received and inspected, the refund will be processed to the original payment method within the timeframe specified in our policy.

Because confidence is part of elegance.

To initiate a return, simply contact us via sac@selorah.com or through our official contact form.

Our customer care team will review your request and provide detailed instructions to ensure the process is smooth and well-organized.

Important

Returns must be approved in advance before being shipped. This step allows us to properly register your request and ensure accurate refund processing.

Once approved, we will provide the correct return address along with clear shipping instructions.

Kindly do not send any items without prior confirmation, as unauthorized returns cannot be processed.

Our goal is to make the experience clear, secure, and seamless.

Once your return has been received and approved after inspection, your refund will be processed within 1 business day.

You will receive an email confirmation as soon as the refund has been issued.

After processing, the time required for the funds to appear in your account depends on your bank or payment provider, typically between 3 to 5 business days.

All refunds are issued using the original payment method to ensure security and traceability.

We are committed to making the process efficient, transparent, and reliable.