Last updated: 01 January 2026
This Privacy Policy describes how Selorah Heritage Group Ltd ("we", "us", "our", or the "Company") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"), or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a visitor to the Site, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not access or use our Services.
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We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory reasons. When we do, we will post the revised version on the Site and update the “Last updated” date accordingly.
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To provide and improve our Services, we collect personal information from a variety of sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes outlined below, we may use your information to communicate with you, fulfil our contractual obligations, comply with applicable laws, enforce our terms and policies, and protect the rights, safety, and integrity of Selorah, our customers, and others.
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Information You Provide Directly
We may collect the following information when you interact with our Services:
• Contact details, including your name, billing address, shipping address, phone number, and email address.
• Order information, including items purchased, payment confirmation, delivery details, and transaction history.
• Account information, such as login credentials and account preferences.
• Shopping activity, including products viewed, added to cart, or saved to a wishlist.
• Customer support communications, including messages you choose to send to us.
Providing certain personal information may be required to access specific features of the Services. Choosing not to provide this information may limit your ability to use those features.
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We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device information, browser type, IP address, network connection, and details about how you access and use the Site.
We use cookies, pixels, and similar technologies to operate and improve the Site, remember your preferences, analyse performance, and understand user behaviour. For more details on Shopify-related cookies, please visit: https://www.shopify.com/legal/cookies.
You may adjust your browser settings to remove or reject cookies; however, doing so may affect the functionality and availability of certain features of the Services.
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We may receive personal information from third parties that support our Services, including:
• E-commerce platform providers such as Shopify.
• Payment processors who collect payment information to process transactions securely.
• Analytics, marketing, and advertising partners.
All such information is handled in accordance with this Privacy Policy. We are not responsible for the privacy practices of third parties.
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We use your personal information to:
• Provide, operate, and maintain the Services.
• Process payments, fulfil orders, manage shipping, returns, and exchanges.
• Communicate with you regarding orders, accounts, and customer support.
• Send marketing communications where permitted by law.
• Improve and personalise the Site and Services.
• Detect, prevent, and address fraud or security concerns.
• Comply with legal and regulatory obligations.
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We may share your personal information with:
• Service providers acting on our behalf (e.g., payment processing, logistics, IT support).
• Business and marketing partners where necessary to provide Services.
• Affiliates within our corporate group.
• Legal authorities where required by law or to protect our rights.
We do not sell or misuse sensitive personal information.
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If you submit reviews or other content publicly on the Site, that content will be accessible to others. We are not responsible for how third parties use information you choose to make public.
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Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of such sites and encourage you to review their policies independently.
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The Services are not intended for children under 16. We do not knowingly collect personal information from children. If such information has been provided, please contact us to request deletion.
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While we implement appropriate safeguards, no system is entirely secure. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
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Depending on your location, you may have rights including:
• Access to your personal information.
• Correction of inaccurate data.
• Erasure of your personal data.
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent where applicable.
You may exercise these rights by contacting us using the details below. We may verify your identity before responding.
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Your information may be processed outside the UK or EEA, including in countries that may not offer the same level of data protection. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
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If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Selorah Heritage Group Ltd
Email: support@selorah.com
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This Privacy Policy reflects Selorah’s commitment to discretion, transparency, and timeless standards of trust.
Our jewelry follows standard sizing, designed for a precise and elegant fit.
For rings, we recommend choosing one size up for enhanced comfort, especially if you are between sizes.
A detailed size guide is available on each product page, just below the price, to help you find your perfect fit with confidence.
At this time, Selorah operates exclusively on a retail basis.
For partnership or special inquiries, you may contact our team through our official contact page.
Selorah carefully sources its jewelry from specialized partners around the world, selected for their expertise in materials and craftsmanship.
By working with global suppliers, we ensure consistent quality, refined finishes, and accessible pricing — without compromising our standards.
Each piece reflects a balance of modern design, careful sel.
We offer a secure and seamless checkout experience with the following trusted payment methods:
All transactions are fully encrypted and protected to ensure privacy and security at every step.
Yes. Selorah maintains official presence on select platforms where we share collections, editorials, and brand updates:
Due to high demand, processing and delivery times may occasionally vary. At Selorah, we prioritize precision and care at every stage.
We ship internationally and work with trusted carriers to ensure consistency and reliability.
Average delivery times by region:
Please note that delivery times may vary slightly during peak seasons.
Yes — Selorah offers worldwide shipping to most destinations.
We provide free shipping on all orders, with no minimum purchase required.
Shipping details are clearly displayed at checkout for full transparency.
From order to delivery, we ensure a smooth and reliable global experience.
Countries that are not eligible for shipping are automatically excluded at checkout.
If you are able to complete your purchase, we can deliver to your location.
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your delivery in real time.
You may also track your order directly through our Track Your Order page.
We offer a 14-day return window on all eligible items.
If your purchase doesn’t meet your expectations, you may request a return within 14 days of delivery — no explanation required.
For hygiene and safety reasons, earrings and certain intimate jewelry pieces are non-returnable.
We do not charge handling fees for returns.
Customers are only responsible for the return shipping label.
To initiate a return, simply contact us at support@selorah.com or through our contact form.
Our support team will personally guide you through each step to ensure a smooth and effortless experience.
Please note that all returns must be approved in advance in order to be processed.
Once approved, we will provide the return address and detailed instructions.
Kindly avoid sending any items without prior confirmation, as unauthorized returns cannot be accepted.
Once your return has arrived and been inspected, your refund will be issued on the same day the package is received.
Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.