Terms of Service

Selorah Heritage Group Ltd

Last updated: 01 January 2026

OVERVIEW

This website is operated by Selorah Heritage Group Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Selorah.

Selorah UK Ltd offers this website, including all information, tools and services available from this site, conditioned upon your acceptance of all Terms of Service, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms at any time by posting updates on this page. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to intellectual property laws.

The transmission of viruses, malware, or any destructive code is strictly prohibited.

Any breach of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and technical adaptations. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from Selorah.

Headings used in this agreement are included for convenience only and do not limit or affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that the information available on this site is accurate, complete or current. The material is provided for general information purposes only.

This site may contain historical information, which is not current by nature. We reserve the right to modify the contents of this site at any time without obligation to update any information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

Selorah shall not be liable for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities.

We have made every effort to display product images and colors accurately; however, we cannot guarantee that your device’s display will be fully accurate.

We reserve the right to limit sales by person, geographic region or jurisdiction, and to discontinue any product at any time.

We do not guarantee that the quality of any products or services purchased will meet your expectations.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our sole discretion.

You agree to provide current, complete and accurate purchase and account information and to promptly update such information as needed.

For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

These tools are provided “as is” and “as available” without warranties. Use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our site may contain links to third-party websites. We are not responsible for the content, policies or practices of any third parties.

We recommend reviewing third-party policies before engaging in any transaction.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

By submitting comments, feedback or other materials, you grant Selorah the unrestricted right to use, reproduce, publish and distribute such content without compensation.

We reserve the right to remove content that is unlawful, offensive or violates third-party rights.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be errors or inaccuracies related to product descriptions, pricing or availability. We reserve the right to correct such errors at any time, including after an order has been submitted.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to violate laws, infringe intellectual property rights, transmit malicious code or collect personal data without authorization.

Violation of these rules may result in immediate termination of access to the Service.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All products and services are provided “as is” and “as available” without warranties of any kind.

To the maximum extent permitted by law, Selorah UK Ltd shall not be liable for any direct, indirect or consequential damages arising from the use of the Service or products purchased.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Selorah UK Ltd from any claim or demand arising out of your breach of these Terms or violation of applicable laws.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or Selorah.

We may terminate this agreement at any time without notice if you fail to comply with these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between you and Selorah and supersede any prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

sac@selorah.com

Company: Selorah Heritage Group Ltd

 

FAQ'S

Our pieces follow international sizing standards and are carefully tailored to enhance the feminine silhouette with elegance and proportion.

Each product page includes a detailed size guide, designed to help you select your ideal fit with confidence. We recommend comparing your body measurements (bust, waist, and hips) with the chart provided.

Some designs feature a slightly more structured or close-to-body cut. If you are between sizes or prefer a more relaxed fit, we suggest choosing the larger size.

For best accuracy:

  • Use a soft measuring tape
  • Measure directly over your body
  • Compare your measurements with the size chart in centimeters

Our measurements are precise and carefully reviewed to ensure reliability.

If you need assistance, our team will be delighted to guide you personally.

Because the perfect fit transforms how you feel.

At this time, Selorah operates exclusively in retail, focusing on delivering a curated, personalized, and premium shopping experience to our clients.

This approach allows us to maintain high standards of quality, refinement, and controlled production in every collection.

If you represent a boutique, brand, or are interested in a strategic partnership, we invite you to contact us through our official contact page. Our team will carefully review your request.

Selorah values partnerships that align with our vision of modern elegance.

Selorah works with a carefully selected international supply network.

Our pieces are crafted by specialized manufacturers who share our commitment to quality, refined finishing, and attention to detail. Each partner is chosen based on technical expertise, production standards, and material consistency.

We source fabrics and craftsmanship from globally recognized textile hubs known for their excellence — allowing us to combine sophistication, quality control, and fair pricing.

Before reaching you, every piece undergoes strict selection and review criteria.

Our commitment is not only to origin — but to standard.

At Selorah, we provide a seamless and secure checkout experience.

We accept the following trusted international payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • JCB
  • Visa

All transactions are protected with advanced SSL encryption and processed through internationally certified payment gateways.

We do not store full card details on our servers, ensuring maximum data protection.

Shopping at Selorah is designed to be effortless, secure, and reassuring from start to finish.

Yes. Selorah maintains an official presence on selected platforms, where we share our collections, creative editorials, behind-the-scenes moments, and brand updates.

Follow us on:

Instagram: @selorah_crew

TikTok: @selorah_crew

These are our only official accounts. We encourage you to follow us for new releases, styling inspiration, and exclusive updates.

Selorah is more than fashion — it is an aesthetic, an identity, a community.

At Selorah, every order goes through a careful preparation process to ensure quality control and impeccable presentation.

Processing time:

Orders are prepared and dispatched within 1 to 3 business days.

Once shipped, you will receive a tracking email, allowing you to monitor your delivery in real time.

Estimated delivery time:

Most orders arrive within 5 to 9 business days, depending on your location.

We work with trusted international carriers to ensure reliability, consistency, and secure delivery.

Average delivery time by region:

  • Asia: 4–7 business days
  • United States & Canada: 3–7 business days
  • Latin America: 5–9 business days
  • Europe: 4–8 business days
  • Africa: 5–10 business days

During peak seasons or special launches, slight variations may occur.

We remain committed to keeping you informed at every stage.

Because elegance includes reliability.

Yes. Selorah proudly offers international shipping to most destinations worldwide, bringing our curated modern elegance to women across the globe.

Shipping costs are automatically calculated at checkout, ensuring full transparency before you complete your purchase.

We offer free shipping on orders above:

  • $ 100
  • € 100
  • £ 85

Seasonal promotions and exclusive shipping offers are also available throughout the year.

No matter the destination, we work with trusted carriers to ensure secure, trackable, and reliable delivery.

Elegance has no borders.

Selorah ships to most countries worldwide.

Our system automatically displays available destinations during checkout. If you are able to enter your address and complete your purchase successfully, it means we deliver to your location.

If your country does not appear as an option, we are not yet shipping there — but we are continuously expanding our international reach.

If you have any specific questions, our team will be happy to assist you.

We are steadily bringing Selorah further — with care and precision.

Yes. Once your order has been dispatched, you will receive an email containing your tracking number and a direct link for real-time tracking.

You can follow every stage of the delivery process — from our logistics center to your doorstep.

You may also track your order directly on our website through the “Track Your Order” page by entering your tracking number.

Please note that tracking updates may take a few hours to appear after shipment. This is normal while the carrier system processes the information.

At Selorah, transparency is part of the experience.

At Selorah, we want you to feel completely confident when making a purchase.

We offer a 14-day return policy, starting from the date your order is delivered.

If for any reason the item does not meet your expectations, you may request a return within this period — no justification required.

Return conditions:

  • Item must be unused
  • In perfect condition
  • With original tags attached
  • In original packaging (when applicable)

We do not charge any restocking or handling fees.

Customers are only responsible for the return shipping cost.

Once the item is received and inspected, the refund will be processed to the original payment method within the timeframe specified in our policy.

Because confidence is part of elegance.

To initiate a return, simply contact us via sac@selorah.com or through our official contact form.

Our customer care team will review your request and provide detailed instructions to ensure the process is smooth and well-organized.

Important

Returns must be approved in advance before being shipped. This step allows us to properly register your request and ensure accurate refund processing.

Once approved, we will provide the correct return address along with clear shipping instructions.

Kindly do not send any items without prior confirmation, as unauthorized returns cannot be processed.

Our goal is to make the experience clear, secure, and seamless.

Once your return has been received and approved after inspection, your refund will be processed within 1 business day.

You will receive an email confirmation as soon as the refund has been issued.

After processing, the time required for the funds to appear in your account depends on your bank or payment provider, typically between 3 to 5 business days.

All refunds are issued using the original payment method to ensure security and traceability.

We are committed to making the process efficient, transparent, and reliable.