Last Updated: 1 January 2026
At Selorah UK, we are committed to delivering refined jewellery pieces with exceptional quality. If for any reason you are not fully satisfied, your rights are protected under UK consumer law.
This policy is governed by the laws of England and Wales.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise this right, you must notify us within the 14-day period by contacting:
You then have an additional 14 days to return the item to us.
Returned items must:
Customers are permitted to inspect jewellery in the same manner that would reasonably be allowed in a physical retail environment.
However, if an item shows signs of handling or use beyond what is necessary to establish its nature, characteristics, and fit, Selorah UK reserves the right to make a reasonable deduction from the refund amount to reflect any diminished value of the goods.
Examples may include, but are not limited to:
Any deduction applied will be proportionate and assessed fairly in accordance with applicable UK consumer law.
For health and hygiene reasons:
Earrings cannot be returned if the hygiene seal has been broken or the item has been worn.
We also do not accept returns for:
Personalised or custom-made jewellery
Gift cards
Items explicitly marked as non-returnable
This does not affect your statutory rights if an item is faulty.
Under the Consumer Rights Act 2015, you are entitled to a short-term right to reject faulty goods within 30 days of delivery.
If your jewellery arrives damaged, defective or not as described, please contact us immediately at:
Provide clear photographic evidence so we can assess the issue promptly.
Where a product is confirmed as faulty, you may be entitled to:
Repair
Replacement
Full refund
Customers are responsible for return shipping costs unless the item is faulty.
We strongly recommend using a tracked service.
Selorah UK cannot be held responsible for returns lost in transit.
Return instructions and the appropriate return address will be provided once your return request has been approved.
To exchange an item:
Return the original piece
Place a new order once the return is approved
In certain cases, we may offer size exchanges at our discretion.
Once your return has been received and inspected, we will notify you of approval.
If approved:
Refunds will be issued to the original payment method
Processing time: up to 10 working days
Your bank or card issuer may require additional time.
If more than 15 working days have passed since approval, please contact:
Our jewelry follows standard sizing, designed for a precise and elegant fit.
For rings, we recommend choosing one size up for enhanced comfort, especially if you are between sizes.
A detailed size guide is available on each product page, just below the price, to help you find your perfect fit with confidence.
At this time, Selorah operates exclusively on a retail basis.
For partnership or special inquiries, you may contact our team through our official contact page.
Selorah carefully sources its jewelry from specialized partners around the world, selected for their expertise in materials and craftsmanship.
By working with global suppliers, we ensure consistent quality, refined finishes, and accessible pricing — without compromising our standards.
Each piece reflects a balance of modern design, careful sel.
We offer a secure and seamless checkout experience with the following trusted payment methods:
All transactions are fully encrypted and protected to ensure privacy and security at every step.
Yes. Selorah maintains official presence on select platforms where we share collections, editorials, and brand updates:
Due to high demand, processing and delivery times may occasionally vary. At Selorah, we prioritize precision and care at every stage.
We ship internationally and work with trusted carriers to ensure consistency and reliability.
Average delivery times by region:
Please note that delivery times may vary slightly during peak seasons.
Yes — Selorah offers worldwide shipping to most destinations.
We provide free shipping on all orders, with no minimum purchase required.
Shipping details are clearly displayed at checkout for full transparency.
From order to delivery, we ensure a smooth and reliable global experience.
Countries that are not eligible for shipping are automatically excluded at checkout.
If you are able to complete your purchase, we can deliver to your location.
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your delivery in real time.
You may also track your order directly through our Track Your Order page.
We offer a 14-day return window on all eligible items.
If your purchase doesn’t meet your expectations, you may request a return within 14 days of delivery — no explanation required.
For hygiene and safety reasons, earrings and certain intimate jewelry pieces are non-returnable.
We do not charge handling fees for returns.
Customers are only responsible for the return shipping label.
To initiate a return, simply contact us at support@selorah.com or through our contact form.
Our support team will personally guide you through each step to ensure a smooth and effortless experience.
Please note that all returns must be approved in advance in order to be processed.
Once approved, we will provide the return address and detailed instructions.
Kindly avoid sending any items without prior confirmation, as unauthorized returns cannot be accepted.
Once your return has arrived and been inspected, your refund will be issued on the same day the package is received.
Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.