Last Updated: 26 August 2026
At Selorah, we are committed to delivering refined jewellery pieces with exceptional quality and to respecting the statutory rights of our customers.
This policy applies to customers in the United Kingdom, Luxembourg and other European Union countries where Selorah makes its products available.
Nothing in this policy limits or excludes any mandatory consumer rights granted under applicable law.
For customers in the United Kingdom, this policy operates alongside applicable UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Customers in Luxembourg and other European Union countries retain all mandatory rights available under applicable EU and national consumer protection law.
If you purchase from Selorah online, you have the right to withdraw from your purchase within 14 calendar days of receiving your goods, without giving any reason.
To exercise this right, you must clearly inform us of your decision within the 14-day period by contacting:
Once you have notified us, you must return the goods within a further 14 calendar days.
You may use any clear statement confirming that you wish to withdraw from the purchase.
You may inspect jewellery in the same way that you would reasonably be permitted to inspect it in a physical retail store.
Where possible, returned items should:
Be unworn and unused beyond reasonable inspection
Be returned in their original condition
Include original packaging, tags, pouches, cards and accessories
Be securely packaged for return
Your statutory right of withdrawal is not automatically lost solely because packaging has been opened.
However, where handling goes beyond what is reasonably necessary to establish the nature, characteristics and fit of the item, Selorah may make a proportionate deduction from the refund to reflect any reduction in value permitted by applicable law.
Examples may include:
Visible scratches or marks
Signs of prolonged wear
Damage caused by improper handling
Missing accessories or packaging that materially reduces the value of the item
Damage caused by insufficient return packaging
Any deduction will be reasonable, proportionate and assessed in accordance with applicable consumer law.
Certain products may be excluded from the statutory right of withdrawal where permitted by law.
Where earrings or other jewellery are supplied with a hygiene seal or sealed protective packaging and are not suitable for return for health or hygiene reasons, the right of withdrawal may be lost once that seal has been broken after delivery.
This does not affect your rights where the item is faulty, damaged or not as described.
Jewellery made to your specifications or clearly personalised is generally not eligible for cancellation or return under the statutory cooling-off right.
This does not affect your statutory rights if the item is faulty, defective or does not conform to the order.
Please inspect your order as soon as reasonably possible after delivery.
If your jewellery arrives damaged, defective or does not match its description, please contact:
We may ask you to provide photographs or other reasonable information to help us assess the issue.
Under the Consumer Rights Act 2015, UK customers may have a short-term right to reject faulty goods within 30 days, together with additional statutory rights to repair, replacement, price reduction or refund depending on the circumstances.
Customers in Luxembourg and the European Union benefit from the applicable statutory legal guarantee of conformity.
For customers in Luxembourg, goods are generally protected by a 2-year legal guarantee of conformity.
Depending on the circumstances and applicable law, remedies may include:
Repair
Replacement
Price reduction
Refund
Statutory remedies are provided free of charge where required by law.
For returns made solely because you have changed your mind under the statutory withdrawal right, the customer is responsible for the direct cost of returning the goods, unless Selorah has expressly agreed otherwise.
We strongly recommend using a tracked return service.
If you arrange the return shipment yourself, you are responsible for ensuring the goods are securely packaged and returned using an appropriate delivery method.
Where an item is faulty, damaged, defective or not as described, Selorah will cover reasonable return costs where required by applicable law.
Return instructions and the appropriate return address will be provided after you contact our support team.
Contacting us before sending the item allows us to provide the correct return address and instructions. This procedure does not limit any statutory right of withdrawal exercised validly within the applicable legal period.
Where an exchange is available, the usual process is:
Return the original item
Place a new order for the replacement item once the return has been processed
In certain cases, Selorah may offer a direct size or variant exchange.
Availability of exchanges does not affect your statutory rights.
Once a valid withdrawal request has been made, refunds will be processed in accordance with the applicable statutory timeframe.
For UK and EU distance purchases, where required by law, Selorah will reimburse eligible payments without undue delay and within the applicable legal period.
We may withhold reimbursement until:
we have received the returned goods; or
you provide evidence that the goods have been sent back,
whichever occurs first, where permitted by law.
Refunds will be issued using the original payment method, unless another method has been expressly agreed.
Where applicable, a cancellation refund will include the cost of the standard delivery option originally offered.
If you selected a more expensive premium or priority delivery service, any additional amount paid above the cost of standard delivery may not be refundable.
Once a refund has been issued by Selorah, your bank or payment provider may require additional time to make the funds available.
If you believe your refund is overdue, please contact:
Nothing in this policy is intended to restrict, exclude or replace rights granted to consumers under mandatory consumer protection law.
Customers in the United Kingdom retain their rights under applicable UK law.
Customers in Luxembourg and other European Union countries retain the mandatory consumer rights applicable in their country of residence.
For questions concerning returns, refunds, cancellations or faulty goods, please contact:
Our jewelry follows standard sizing, designed for a precise and elegant fit.
For rings, we recommend choosing one size up for enhanced comfort, especially if you are between sizes.
A detailed size guide is available on each product page, just below the price, to help you find your perfect fit with confidence.
At this time, Selorah operates exclusively on a retail basis.
For partnership or special inquiries, you may contact our team through our official contact page.
Selorah carefully sources its jewelry from specialized partners around the world, selected for their expertise in materials and craftsmanship.
By working with global suppliers, we ensure consistent quality, refined finishes, and accessible pricing — without compromising our standards.
Each piece reflects a balance of modern design, careful sel.
We offer a secure and seamless checkout experience with the following trusted payment methods:
All transactions are fully encrypted and protected to ensure privacy and security at every step.
Yes. Selorah maintains official presence on select platforms where we share collections, editorials, and brand updates:
Due to periods of high order volumes, processing and delivery times may occasionally vary. At Selorah, we prioritise precision and care at every stage of the fulfilment process.
Orders are carefully prepared and dispatched within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Standard Shipping (Free): Delivery typically takes 6–10 business days after dispatch, depending on your destination and local postal services.
Priority Shipping (£4.95): Delivery typically takes 4–8 business days after dispatch, depending on your destination and local postal services.
We ship internationally and work with trusted carrier partners to provide a reliable and consistent delivery experience.
Average delivery times by region:
Please note that all delivery times are estimates and may vary slightly due to customs clearance, carrier operations, public holidays, severe weather conditions, or other unforeseen logistical circumstances.
Yes — Selorah offers worldwide shipping to most destinations.
We provide free shipping on all orders, with no minimum purchase required.
Shipping details are clearly displayed at checkout for full transparency.
From order to delivery, we ensure a smooth and reliable global experience.
Countries that are not eligible for shipping are automatically excluded at checkout.
If you are able to complete your purchase, we can deliver to your location.
Yes. Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your delivery in real time.
You may also track your order directly through our Track Your Order page.
We offer a 14-day return window on all eligible items.
If your purchase doesn’t meet your expectations, you may request a return within 14 days of delivery — no explanation required.
For hygiene and safety reasons, earrings and certain intimate jewelry pieces are non-returnable.
We do not charge handling fees for returns.
Customers are only responsible for the return shipping label.
To initiate a return, simply contact us at support@selorah.com or through our contact form.
Our support team will personally guide you through each step to ensure a smooth and effortless experience.
Please note that all returns must be approved in advance in order to be processed.
Once approved, we will provide the return address and detailed instructions.
Kindly avoid sending any items without prior confirmation, as unauthorized returns cannot be accepted.
Once your return has arrived and been inspected, your refund will be issued on the same day the package is received.
Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.