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FAQ'S
What size should I get? (Product & Store information)
Our pieces follow international sizing standards and are carefully tailored to enhance the feminine silhouette with elegance and proportion.
Each product page includes a detailed size guide, designed to help you select your ideal fit with confidence. We recommend comparing your body measurements (bust, waist, and hips) with the chart provided.
Some designs feature a slightly more structured or close-to-body cut. If you are between sizes or prefer a more relaxed fit, we suggest choosing the larger size.
For best accuracy:
- Use a soft measuring tape
- Measure directly over your body
- Compare your measurements with the size chart in centimeters
Our measurements are precise and carefully reviewed to ensure reliability.
If you need assistance, our team will be delighted to guide you personally.
Because the perfect fit transforms how you feel.
Can I place a wholesale order? (Product & Store information)
At this time, Selorah operates exclusively in retail, focusing on delivering a curated, personalized, and premium shopping experience to our clients.
This approach allows us to maintain high standards of quality, refinement, and controlled production in every collection.
If you represent a boutique, brand, or are interested in a strategic partnership, we invite you to contact us through our official contact page. Our team will carefully review your request.
Selorah values partnerships that align with our vision of modern elegance.
Where are the products made? (Product & Store information)
Selorah works with a carefully selected international supply network.
Our pieces are crafted by specialized manufacturers who share our commitment to quality, refined finishing, and attention to detail. Each partner is chosen based on technical expertise, production standards, and material consistency.
We source fabrics and craftsmanship from globally recognized textile hubs known for their excellence — allowing us to combine sophistication, quality control, and fair pricing.
Before reaching you, every piece undergoes strict selection and review criteria.
Our commitment is not only to origin — but to standard.
How can I pay? (Product & Store information)
At Selorah, we provide a seamless and secure checkout experience.
We accept the following trusted international payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- JCB
- Visa
All transactions are protected with advanced SSL encryption and processed through internationally certified payment gateways.
We do not store full card details on our servers, ensuring maximum data protection.
Shopping at Selorah is designed to be effortless, secure, and reassuring from start to finish.
Do you have social media? (Product & Store information)
Yes. Selorah maintains an official presence on selected platforms, where we share our collections, creative editorials, behind-the-scenes moments, and brand updates.
Follow us on:
Instagram: @selorah_crew
TikTok: @selorah_crew
These are our only official accounts. We encourage you to follow us for new releases, styling inspiration, and exclusive updates.
Selorah is more than fashion — it is an aesthetic, an identity, a community.
How long does it take to receive my order? (Shipping & Tracking)
At Selorah, every order goes through a careful preparation process to ensure quality control and impeccable presentation.
Processing time:
Orders are prepared and dispatched within 1 to 3 business days.
Once shipped, you will receive a tracking email, allowing you to monitor your delivery in real time.
Estimated delivery time:
Most orders arrive within 5 to 9 business days, depending on your location.
We work with trusted international carriers to ensure reliability, consistency, and secure delivery.
Average delivery time by region:
- Asia: 4–7 business days
- United States & Canada: 3–7 business days
- Latin America: 5–9 business days
- Europe: 4–8 business days
- Africa: 5–10 business days
During peak seasons or special launches, slight variations may occur.
We remain committed to keeping you informed at every stage.
Because elegance includes reliability.
Do you ship overseas? (Shipping & Tracking)
Yes. Selorah proudly offers international shipping to most destinations worldwide, bringing our curated modern elegance to women across the globe.
Shipping costs are automatically calculated at checkout, ensuring full transparency before you complete your purchase.
We offer free shipping on orders above:
- $ 100
- € 100
- £ 85
Seasonal promotions and exclusive shipping offers are also available throughout the year.
No matter the destination, we work with trusted carriers to ensure secure, trackable, and reliable delivery.
Elegance has no borders.
Do you ship to my country? (Shipping & Tracking)
Selorah ships to most countries worldwide.
Our system automatically displays available destinations during checkout. If you are able to enter your address and complete your purchase successfully, it means we deliver to your location.
If your country does not appear as an option, we are not yet shipping there — but we are continuously expanding our international reach.
If you have any specific questions, our team will be happy to assist you.
We are steadily bringing Selorah further — with care and precision.
Can I track my order? (Shipping & Tracking)
Yes. Once your order has been dispatched, you will receive an email containing your tracking number and a direct link for real-time tracking.
You can follow every stage of the delivery process — from our logistics center to your doorstep.
You may also track your order directly on our website through the “Track Your Order” page by entering your tracking number.
Please note that tracking updates may take a few hours to appear after shipment. This is normal while the carrier system processes the information.
At Selorah, transparency is part of the experience.
What are the return rules? (Returns And exchange)
At Selorah, we want you to feel completely confident when making a purchase.
We offer a 14-day return policy, starting from the date your order is delivered.
If for any reason the item does not meet your expectations, you may request a return within this period — no justification required.
Return conditions:
- Item must be unused
- In perfect condition
- With original tags attached
- In original packaging (when applicable)
We do not charge any restocking or handling fees.
Customers are only responsible for the return shipping cost.
Once the item is received and inspected, the refund will be processed to the original payment method within the timeframe specified in our policy.
Because confidence is part of elegance.
How do returns work? (Returns And exchange)
To initiate a return, simply contact us via sac@selorah.com or through our official contact form.
Our customer care team will review your request and provide detailed instructions to ensure the process is smooth and well-organized.
Important
Returns must be approved in advance before being shipped. This step allows us to properly register your request and ensure accurate refund processing.
Once approved, we will provide the correct return address along with clear shipping instructions.
Kindly do not send any items without prior confirmation, as unauthorized returns cannot be processed.
Our goal is to make the experience clear, secure, and seamless.
When will I receive my refund? (Returns And exchange)
Once your return has been received and approved after inspection, your refund will be processed within 1 business day.
You will receive an email confirmation as soon as the refund has been issued.
After processing, the time required for the funds to appear in your account depends on your bank or payment provider, typically between 3 to 5 business days.
All refunds are issued using the original payment method to ensure security and traceability.
We are committed to making the process efficient, transparent, and reliable.